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  • +49 7145 / 93 508 - 0

  • Elly-Beinhorn-Str. 4 / D-71706 Markgröningen

That can happen sometimes

HELP, MY MACHINE HAS STOPPED!

Selling an automated machine is easy – but it also has to run reliably in tough everyday operations.

That's where we come in: we make sure your production keeps running. Whether the fault lies with the machine or the automation, we solve the problem!

Don't worry: our service team is here to help!

Thanks to our close cooperation with SPINNER Service, we have an excellent network. One contact person for the entire system – making things as easy as possible for you.

Alexander Kerner

Team leader Service

07145 93508-60

Nadine Hestner

Service

07145 93508-60

Uwe Klein

Service

07145 93508-60


Direct line to experts

No anonymous hotline, no long waiting times. You speak directly to the people who know and understand your system personally.

We won't leave you out in the lurch

Fast, uncomplicated help – exactly when you need it.
 

Top-notch networked service

Close cooperation with suppliers and a shared service history with SPINNER.

Everything documented

From CAD models to production to running times – we have everything under control.

Not just there for you in an emergency

We help with malfunctions as well as preventive maintenance.

Remote access in minutes

Direct online support for quick solutions.

Expansions? No problem!

We support you in adapting and optimising your system.

Training for your team

From CNC to robots to process optimisation - we get you up to speed.

The more we know in advance, the faster we can help.

Contact Form

Attachment

A picture is often worth a thousand words – if you would like to send us photos or documents, you are welcome to do so here.

What you can expect from us

Our services at a glance

Contact us

- we will take care of everything to ensure your system runs smoothly!
Call us directly on: +49 7145 / 93 508 60

CALL NOW

01.

Fast diagnosis and troubleshooting

on site or via remote service.

02.

Regular maintenance and inspections

for a reliable system.

03.

Training courses for CNC, robots and processes

Knowledge transfer for your team.

04.

Customisations and upgrades to your system

tailored to your requirements.

On the safe side

With regular maintenance of your equipment

Avoid costly downtime and repairs! 

Regular maintenance ensures that your machines operate reliably and prevents sudden breakdowns. While your car automatically reminds you when it's time for its next service, your machines don't have this feature. This is where we come in, offering you targeted maintenance solutions to prevent problems before they arise.

01.

Remote maintenance – quick help when things come to a standstill

If a problem arises, you don't have to wait long for help! With our remote maintenance service, you receive immediate support from our experts. Many faults can be rectified quickly and cost-effectively – without long waiting times or expensive call-out charges.

02.

Remote maintenance – quick help when things come to a standstill

Our technicians come directly to you, take care of all the organisation and carry out a thorough inspection of your system. This ensures that all important components are functioning properly and that the safety of your employees is guaranteed.

Sounds good?

Then get in touch with us – we will make you an offer that suits your needs.


Robot training courses at SPINNER automation

My robot – the unknown entity?

Are you unsure about how to use your robot technology? Do you have difficulties with fault analysis or would you like to integrate new components efficiently? Our practical training courses provide you with exactly the knowledge you need to use your automation efficiently and safely.

Then our practical training courses at SPINNER Automation are just right for you!

Efficient troubleshooting

Learn how to analyse errors in a targeted manner and fix them quickly to minimise downtime.

Better programming

Become more confident in creating and optimising complex programmes for your robots.

Customisation

Our training courses are tailored specifically to your machine configuration – practical and relevant to your business.

Greater safety

In-depth knowledge increases safety in the workplace and prevents operating errors.


Alexander Kerner

Team leader Service

07145 93508-60

What you will learn with us

Topics covered in our training courses

  • Basics of robot systems from SPINNER automation
  • Control of peripherals by the robot
  • Design and function of the mechanics and axes
  • Program structure – eliminating sources of error
  • Creating programmes
  • Communication between robot and machine
  • Setting up new components specifically tailored to your programme
  • Solutions for your customer-specific issues

FAQ

Your questions – our answers

The best way is by phone: +49 (0)7145 93508-60. If it is not urgent, send us an email at service(at)spinner-automation.de. We will get back to you as soon as possible.

The more information, the better. Important information includes:
✔ Project number
✔ A brief description of the problem
✔ If possible, a photo or video (this helps enormously)
This allows us to help you more quickly and effectively.

Take a deep breath. First, check whether there is an obvious cause (emergency stop pressed? Fuse blown?). If the problem persists, give us a call – our team will be happy to help you.

Yes! We can connect to your machine remotely, which means that in many cases we can solve the problem directly. This saves time and hassle! You can find more information here.

We recommend major maintenance at least once a year. This extends the service life of the machine and prevents unplanned downtime. You can find our maintenance services here.

Yes! We offer training courses to help you understand your individual system even better. Whether you are just starting out or already have experience, we will help you get the most out of your machine. You can find more information about our training courses here.

Any questions?

We're happy to help!

Ihre Daten

We'll take care of it!

SERVICE TEAM

Nadine Hestner

Service

07145 93508-60

E-Mail

Uwe Klein

Service

07145 93508-60

E-Mail